Privacy Policy
Effective date: August 21, 2025
This Privacy Policy explains how Maduwa Paint World (Pty) Ltd (“Maduwa Paint World”, “we”, “us”, or “our”) collects, uses, and protects personal information when you use our website and portal. We operate in South Africa and follow applicable laws, including the Protection of Personal Information Act (POPIA). If you are in other regions, we apply similar principles that align with widely accepted privacy standards.
1. Information we collect
- Account and contact details: name, email, phone, and role.
- Authentication data: login identifiers from email, phone, or OAuth providers (Google or Apple).
- Project and customer records: project names, locations, activity logs, and documents you choose to store.
- Device and usage data: browser type, pages viewed, timestamps, and basic diagnostics used to secure and improve the service.
- Cookies and local storage: used for session continuity, preferences, and security features.
2. How we use information
- Provide, operate, and secure the portal and related services.
- Authenticate users and enforce role based access control.
- Maintain project records and allow customer visibility where permitted.
- Communicate with you about your account, support, or service updates.
- Comply with legal obligations and protect against fraud and abuse.
3. Lawful basis
We process information with your consent, to perform a contract with you, to comply with the law, and for legitimate interests such as securing our services and improving reliability.
4. Sharing and disclosure
- Service providers: we use trusted vendors (for example, Firebase by Google) for hosting, authentication, and database services.
- Legal and safety: we may disclose information if required by law or to protect our rights and users.
- No selling of personal data: we do not sell your personal information.
5. International transfers
Where information is processed outside your country, we use appropriate safeguards and reputable providers to protect it.
6. Retention
We keep personal information only as long as needed for the purposes set out in this policy, or as required by law. We apply routine cleanups and access controls.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal information. You may also object to certain processing. To exercise rights, contact us using the details below.
8. Security
We implement reasonable technical and organizational measures, including role based access control, encryption in transit, and security monitoring. No online system is perfectly secure, but we work to protect your information.
9. Children
Our services are not directed to children under 13. If we learn we have collected personal information from a child, we will delete it.
10. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version here with a new effective date.
11. Contact us
- Email: fmadawa@maduwpaints.co.za, Info@maduwapaints.co.za, Sale@maduwapaints.co.za Call (+27) 072 758 8888 Call (+27) 012 055 5603
Last updated: August 21, 2025